Terms of Service

Version: 2026-05-29

By accessing or using Handiro (the “Platform”), you agree to these Terms of Service (the “Terms”). If you do not agree, do not use the Platform.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract under US law. By using the Platform you represent that you meet both requirements.

2. What Handiro is (and what it is not)

Handiro is a marketplace that introduces customers to independent professionals (“Pros”) offering home services. Handiro is not a party to any agreement formed between a customer and a Pro, is not an employer, contractor, or agent of any Pro, and does not supervise, control, or direct the services Pros provide.

2.1 No verification of licenses or insurance

Handiro does not verify Pros’ professional licenses, permits, certifications, or insurance. Any badge or icon shown on the Platform (including “Identity Verified,” “Top Pro,” or similar) is a convenience signal sourced from documents the Pro voluntarily submitted or from on-Platform behavior · it is not a legal certification, endorsement, or guarantee by Handiro. You are responsible for confirming that any Pro you hire holds the licenses, permits, and insurance required in your jurisdiction before they perform any work.

2.2 No background checks

Handiro does not run criminal background checks, credit checks, or driving record checks on Pros. Handiro makes no representation about a Pro’s suitability, character, or fitness for any job.

2.3 No quality guarantee

All services are provided directly by the Pro under a direct agreement with the customer. Handiro does not guarantee the quality, safety, legality, or completion of any service. Any warranty, refund, redo, or remedy is the responsibility of the Pro, not the Platform.

3. Customer obligations

• Provide accurate job descriptions, address, and contact information.
• Verify any licenses and insurance you require before the Pro begins work.
• Treat Pros respectfully · no harassment, discrimination, threats, or unsafe demands.
• Pay the Pro the price you agree directly with them, when due.
• Leave honest, first-hand reviews · no defamation or fraudulent ratings.
• Comply with all federal, state, and local law in your use of the Platform.

4. Pro obligations

• Provide accurate profile information, including services, area, rates, and credentials.
• Hold all federal, state, and local licenses, permits, certifications, and insurance required for the services you offer · and maintain them in good standing.
• Carry liability insurance appropriate to your services. Handiro does not carry insurance on your behalf.
• Report and pay your own taxes. You are an independent contractor, not an employee of Handiro.
• Show up when you commit, on time. Communicate promptly with customers via the Platform.
• Maintain civility, safety, and lawful conduct in all interactions.
• Comply with all applicable consumer-protection, advertising, and labor laws.

5. Fees

Customers pay Handiro nothing for posting a job or hiring a Pro. Pros pay either $39.99/month for unlimited accepted jobs OR $9.99 per accepted job (first accepted job free). Fees are exclusive of any taxes and may change with 30 days’ email notice. All Platform fees are non-refundable except as stated in our Refund Policy.

Service payments (what the customer pays the Pro for the work) flow directly between customer and Pro · Handiro is not the merchant of record, does not hold service funds in escrow, and does not process the service payment.

6. Acceptable Use Policy

You agree not to, and not to allow any third party to:

• Post or transmit content that is illegal, harmful, harassing, threatening, defamatory, infringing, obscene, fraudulent, or deceptive.
• Create fake or impersonating accounts, or operate multiple accounts to evade suspensions or boost ratings.
• Manipulate ratings or reviews, post fake reviews, or solicit reviews in exchange for payment or anything of value.
• Solicit or accept off-Platform payment to evade Handiro fees.
• Offer or perform services without the licenses, permits, or insurance required by law.
• Scrape, crawl, or harvest data from the Platform, or reverse engineer the Platform.
• Send unsolicited bulk communications (spam) to other users.
• Interfere with the Platform’s security, availability, or integrity.
• Discriminate against any user on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, marital status, military status, or any other class protected by applicable law.
• Use the Platform for any purpose unrelated to home services without our prior written consent.

7. Intellectual property

Handiro content (logos, brand marks, design, copy, code) is owned by Handiro. User-posted content remains owned by the user · you grant Handiro a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, and distribute that content on and through the Platform for the purpose of operating and promoting Handiro.

8. DMCA / Copyright notices

If you believe content on the Platform infringes your copyright, send a notice to our contact form that contains: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) the URL or location of the infringing material; (d) your contact information; (e) a good-faith statement that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act on the owner’s behalf. Our designated DMCA agent is Handiro. Repeat infringers will have their accounts terminated.

9. Disclaimers

10. Limitation of liability

11. Indemnification

11.1 By Customers

You agree to defend, indemnify, and hold harmless Handiro, Handiro, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your use of the Platform; (b) any content you post; (c) your interactions with any Pro, including property damage, personal injury, payment disputes, and contract disputes; or (d) your violation of these Terms or any applicable law.

11.2 By Pros

Pros further agree to defend, indemnify, and hold harmless Handiro, Handiro, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of: (a) any service you provide or fail to provide; (b) your professional negligence; (c) any injury to persons or damage to property caused by you, your tools, or your sub-contractors; (d) misclassification claims · you acknowledge you are an independent contractor and not an employee of Handiro; (e) tax obligations on your earnings; or (f) your failure to maintain the licenses, permits, and insurance required for your services.

11.3 Mutual third-party claims

Each party will reasonably cooperate with the other in defending third-party claims. Handiro reserves the right, at its own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate with our defense.

12. Mandatory binding arbitration · class action waiver

Please read this section carefully. It limits your right to bring a lawsuit and to participate in class actions.

12.1 Agreement to arbitrate

Except for claims that may be brought in small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform · whether in contract, tort, statute, fraud, misrepresentation, or any other legal theory · between you and Handiro will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration will be held in the US county where you live, by videoconference, or in writing, at your option.

12.2 Class action waiver

You and Handiro agree that each may bring claims against the other only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If a court decides that this waiver is unenforceable for any reason, then the disputes covered by the unenforceable portion will proceed in court and not in arbitration.

12.3 30-day opt-out

You may opt out of this arbitration agreement and the class waiver by sending a written notice to our contact form within 30 days after you first agree to these Terms (or this version). The notice must include your full name, the email address registered to your Handiro account, and a clear statement that you wish to opt out. Opting out will not affect any other part of these Terms.

12.4 Small claims; injunctive relief

Either party may bring an individual action in small-claims court. Either party may also seek injunctive or other equitable relief in court to protect its intellectual property rights, regardless of the arbitration provision.

13. Governing law and venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. For any claim not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware.

14. Communications consent (Email · SMS · Push)

You consent to receive transactional and account-related communications from Handiro by email, SMS (text message), and push notification, including verification codes, job-status updates, booking confirmations, payment receipts, dispute updates, and security alerts. Standard message and data rates may apply for SMS.

You may opt out of marketing SMS by replying STOP, or of marketing email by clicking unsubscribe in any marketing message. You may NOT opt out of transactional messages while your account remains active · these are required for the Platform to function. You consent under the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act to receive automated messages at the phone number and email you provide.

15. Account suspension and termination

We may suspend or terminate your access, without notice and at our sole discretion, including for:

• Violation of these Terms, the Acceptable Use Policy, or applicable law.
• Fraud, payment chargebacks, or attempts to circumvent Platform fees.
• Repeated no-shows or late cancellations.
• Operating without required licenses, permits, or insurance.
• Threats, harassment, discrimination, or unsafe conduct toward users or staff.
• Fake reviews, fake profiles, or rating manipulation.
• Misrepresentation of identity, credentials, or insurance status.
• Repeated dispute losses or material breach of customer agreements.
• At our convenience for any other lawful reason, with reasonable notice where practicable.

You may stop using the Platform at any time and delete your account from Settings. Termination does not relieve you of obligations accrued before termination (including payment of fees owed).

16. Force majeure

Handiro is not liable for any delay or failure to perform caused by acts of God, natural disasters, pandemics, government action, war, civil unrest, terrorism, labor disputes, internet or power outages, or any other condition beyond Handiro’s reasonable control.

17. Severability · waiver · entire agreement · assignment

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. A failure to enforce any provision is not a waiver of any future enforcement. These Terms (together with the documents referenced) are the entire agreement between you and Handiro concerning the Platform and supersede any prior agreements. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets.

18. Changes to these Terms

We may update these Terms from time to time. For material changes we will give you at least 30 days’ advance email notice and surface a re-acceptance prompt in your account. Continued use of the Platform after the effective date constitutes acceptance of the new Terms. If you do not agree, your remedy is to stop using the Platform and delete your account.

19. Independent contractor status · no agency · no joint venture

Pros are independent contractors who provide services directly to customers under their own businesses. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between Handiro and any user. Pros do not have authority to bind Handiro to any obligation.

Contact

Handiro. Reach us via our contact form.

These Terms are written in plain language where possible and should be read in full. They are not legal advice. Consult an attorney before relying on any provision.